Stride support
How can we help?
Get delivery updates, review store policies, or send our team a message. Start with the fastest option below.
Include your order number so we can find your purchase faster.
Quick answers
Before you message us
These are the fastest answers to common order questions.
Where can I find my tracking number?
It is included in the shipping confirmation email sent after your order is fulfilled. Check your spam or promotions folder if you do not see it.
Why has my tracking not updated?
Carrier events can take time to appear after a label is created or while a package moves between facilities. Check again later, then contact us if the status remains unchanged.
What should I include in my message?
Include your order number, the email used at checkout, and a short description of what you need help with.
Still need help?
Talk to Stride support.
Send us a message or email hello@trystride.shop. Include your order number when you have one.